Research emphasised the importance of empowered and accountable first-line managers to ensure successful change.

The rationale is two-fold:

• This level of management directly oversees the physical implementation of the change – therefore the level where the success of the change will be measured.
• In change people want to hear the change message from their immediate leader – hence at operational level this is the level that needs to apply sound change leadership competence.
• At Change Capacity we offer a two-day programme for this target group. The focus is on the transactional levels of change – therefore how to make the change happen in their respective areas of responsibility.